Refund policy

Effective date: November 10, 2025

Eligibility

- Unopened, unused decks may be returned within 30 days of delivery.
- To start a return: email support@mistralcards.com with your order number.
- Return shipping costs are your responsibility unless we made an error or the item arrived damaged.

Condition

- Items must be in original packaging, sealed, and in resellable condition.
- Non-returnable: gift cards, final-sale items, and custom or wholesale orders unless defective.

Refunds

- Once received and inspected, approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank.
- Shipping fees are non-refundable.

Exchanges

- If you need a different item, place a new order and return the original per the policy above.

Damaged or incorrect items

- Contact support@mistralcards.com within 7 days of delivery with photos. We'll make it right.

Gifts

- If marked as a gift shipped to you, refunds go to the original purchaser unless otherwise arranged.

For shipping times and delivery questions, see our Shipping Policy.